Open Safety Equipment Ltd, (“OSEL”) strives to achieve the
highest levels of safety across all its products and maintains a
programme of research and engineering development with that
purpose. When improvements in materials, design or technology
are found, that improve the safety of the product, an upgrade
free of charge will be issued to the buyer of this equipment.
This guarantee is valid for for the lifetime of the equipment,
and may be transferred with the equipment if it is sold.
This upgrade policy does not include upgrades that are not
primarily of a safety nature, such as upgrades to add features,
or to improve features for reasons other than safety.
Lifetime Warranty on our Rebreathers
OSEL warrants that its products are free from defects in
material and workmanship under use in accord with the User
Manual. OSEL shall, at its sole discretion, repair or
replace any parts free of charge in the event of any part
being found defective for the rated service life of the
product for rebreathers and for one year for other products.
This warranty constitutes the sole and exclusive remedy
available to the purchaser with regard to any defective
product. The obligations of OSEL have been restricted by these
warranty terms and does not cover losses incurred as a result
or damage to property or persons. Al goods are supplied
on terms and conditions where the user waives all right to
damages, consequential, liquidated or otherwise.
The warranty excludes cover for damage that is the result of
transportation, negligence by the user or failure to observe
the instructions given, to properly maintain, or circumstances
outside the control of OSEL such as theft, fire, accidents and
acts of vandalism or war, and further excludes normal wear and
The purchaser shall inform OSEL of the defect by email
without delay, and in any event, within three months, of the
purchaser being put on notice of the defect. The notice shall
include the following information: (1) the product in question
(model, serial number), (2) specification of the defect as
accurately as possible, and (3) the circumstances in which the
defect was detected and/or appears.
Diving is a highly hazardous activity. The user is
responsible for performing risk assessment of all operations
and taking all necessary risk mitigation measures.
OSEL offer factory service of any of its products at 4% of
the current list price of that product plus shipping.
Military items are serviced on a 24 hour turnaround, all
other products are serviced on a 14 day turnaround.
Contact OSEL before returning any product for a
returns number, and instructions on packing and
customs declaration. The customer is responsible
for all taxes, duties or demurrage costs that arise
from a failure to follow the customs declaration
process advised by OSEL.